Thank you for shopping with HillarHarlee.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Eligibility
Items may be returned within 30 days of delivery if:
- The item is unused and in its original condition
- The item is returned with original packaging
- Proof of purchase is provided
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use or damage caused by customers
- Customized or personalized products
- Clearance or final sale items where indicated
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the damage or incorrect item
We will review the case and arrange a replacement or refund when appropriate.
Return Process
To initiate a return:
- Contact our support team at [email protected].
- Include your order number and reason for return.
- Wait for return instructions before sending the item.
Unauthorized returns may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
- Original shipping charges are non-refundable unless required by applicable law.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
Exchanges
We may offer exchanges for defective or damaged items, subject to product availability.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Information
For questions regarding returns or refunds, please contact:
Email: [email protected]